Refund policy

Last updated: 4th March 2026. At Artsy, every product is custom-printed on demand specifically for you. Please read this policy carefully before placing your order.

1. Our Policy — The Short Version

2. Return Eligibility

Because all Artsy products are custom-printed on demand, we only accept return/refund requests in the following cases:

• The product has a manufacturing defect or significant printing error
• The wrong product or design was delivered
• The product was damaged during transit

We do not accept returns for:

• Incorrect size selection by the customer (please use our size chart before ordering)
• Change of mind or personal preference
• Minor colour variation between screen and print (screens vary in colour calibration)
• Measurement tolerance of ±0.5 inches (industry standard for garments)

3. Return Timeframe

All eligible return/refund requests must be raised within [7 DAYS] of delivery. Requests raised after this window will not be accepted.

4. How to Raise a Return or Refund Request

Step 1: Email us at [email protected] with subject line: 'Return Request — Order #[ORDER NUMBER]'

Step 2: Include the following in your email:

• Your order number and registered email address
• Clear photos of the defective / damaged / incorrect product
• An unboxing video (strongly recommended — required for transit damage claims)
• A brief description of the issue

Step 3: Our team will review your request within [2-3 BUSINESS DAYS] and respond with next steps.

5. Refund Process and Timing

Once your return/refund request is approved:

• Refunds will be processed to your original payment method

Credit/Debit card refunds: [5-7 BUSINESS DAYS]

UPI/Wallet refunds: [2-3 BUSINESS DAYS]

Net banking refunds: [5-7 BUSINESS DAYS]

You will receive a confirmation email once the refund has been initiated.

6. Replacement / Exchange

In eligible cases, we offer a free replacement of the same product. Please note:

• Replacements are for the same design, size, and colour — no design changes
• If the exact product is unavailable, a full refund will be issued instead
• Exchanges for a different size due to customer error are not offered — a new order must be placed at full price

7. Damaged in Transit — Special Note

If your product arrives visibly damaged, please:

• Do not discard the packaging — we may need photos of it
• Record an unboxing video before opening — this is critical for transit damage claims
• Contact us within 7 days with your unboxing video and damage photos

Without an unboxing video, transit damage claims cannot be processed. We strongly recommend recording your unboxing for every order.

8. Non-Returnable Items

The following are strictly non-returnable:

• Products that have been worn, washed, or altered in any way
• Products returned without prior approval from our team
• Products with damage caused by the customer after delivery
• Orders with incorrect addresses provided by the customer

9. Return Shipping Costs

For eligible returns (defective, wrong, or damaged products):

• Artsy will bear the return shipping cost
• We will arrange a pickup from your address or provide a prepaid return label

For ineligible return requests: return shipping is entirely the customer's responsibility and we will not issue a refund for the original order.

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